NT Crime is operated by FSNT Services Pty Ltd. Privacy requests, corrections and complaints: admin@fsnt.com.au.
Updated 29 October 2026 Ā· Terms version 2026-10-29-chat-unsend.
Please read this before submitting a report, joining or using private alert rooms, sending messages or images, using Notification Settings, or logging in as an admin or moderator.
By submitting a report, joining or using private alert rooms, sending an SOS/panic alert or chat message, uploading an image or other content, reporting an issue, using Notification Settings, enabling phone alerts, logging in as an admin or moderator, or continuing to use this platform, you confirm that you have read these Terms of Use, understand them, and agree to follow them.
You agree that anything you submit is, to the best of your knowledge, accurate and not false, misleading, exaggerated or intentionally deceptive.
You must not submit reports that are fabricated, malicious, designed to cause panic, or intended to damage another person's reputation.
Do not name any person or include details that could reasonably identify someone.
This includes names, nicknames, private addresses, vehicle registration numbers, workplace details, school details, social media profiles, or descriptions that clearly identify a person.
Do not upload photos showing identifiable people, including alleged offenders, victims, bystanders, children, or private individuals.
Photos should be limited to property damage, general scenes, or non-identifiable evidence relevant to the report.
You must not use this platform to harass, threaten, shame, target, discriminate against, encourage retaliation against, or spread rumours about any person or group.
You must not submit vigilante language, racial abuse, discriminatory descriptions, graphic content, or content intended to inflame the community.
Reports, descriptions, photos, videos and issue reports may be reviewed, edited, withheld, rejected or removed without notice.
Content that breaches these terms may not be published. If you believe a report is incorrect, misleading, identifies you, or should not be published, you can use the existing report/review function on the event or contact the site operator.
This is a community reporting platform. Information shown may be incomplete, delayed, approximate, incorrect, unverified, or later removed.
Information on this platform should not be treated as official police, emergency, legal, government or safety information.
This platform is not for emergencies. If immediate help is required, contact Police, Emergency Services, or the appropriate authority directly.
Notification settings, saved address alerts and phone notifications are provided as a free community feature only. They may not work on every device, browser or phone.
Saved alert locations may use exact addresses or phone GPS coordinates so the app can check whether approved reports are within your selected radius. Public incident reports remain approximate for privacy, but saved alert locations are private settings for your device/browser.
Alerts may be delayed, blocked by phone settings, affected by poor reception, fail because of browser restrictions, or fail if the site has not been correctly added to the Home Screen on some phones.
You must not rely on this platform, Notification Settings, or phone notifications for personal safety, emergency warnings, police response, or time-critical information.
When you use this platform, we may collect and store information needed to operate, moderate and protect the service.
This may include submitted reports, descriptions, approximate report locations, photos or videos you upload, report dates and times, issue reports, moderation history, admin actions, IP address, browser details, device/browser identifiers, saved alert addresses, phone/browser push notification subscription details, and general website usage data. For private alert rooms, we also collect sent chat messages, uploaded images, event details, member and recipient details, panic location and accuracy, timestamps, and recorded event and notification activity as described below.
This information is collected to operate the platform, publish community safety reports, moderate reports and photos, reduce spam and abuse, detect repeat misuse, investigate false or malicious reports, protect people from being unfairly identified or targeted, maintain audit records, improve the platform, and respond to safety, legal or law enforcement issues where appropriate.
Technical information such as IP address, browser details and device/browser identifiers may be used to identify patterns of misuse, block abuse, protect the website, and assist with serious safety or legal issues.
The native NT Crime iPhone app uses a randomly generated app registration identifier to associate submissions and membership with an installation and help prevent misuse. The app owner can view registration IDs and whether their membership access is revoked. Registration IDs are hidden from other room members and may change if the secure app registration is lost or reset. It does not collect your phone serial number or IMEI, or construct a hardware fingerprint. Staff usernames are used for authentication and moderation audit records.
Native notification settings store up to two addresses and their coordinates, selected distances and sound, and an Apple push device token. The server sends the token and alert content to Apple Push Notification service for delivery. The native alert feature does not continuously track your phone location. In the app, use Settings ā Nearby crime notifications ā Remove saved addresses & disable alerts to clear the saved native alert addresses and stop new alerts. Security and delivery records may remain under the retention terms below.
Alert rooms terms version 2026-10-29-chat-unsend, updated 29 October 2026. These rules describe the current room feature. Previous panic-service records remain subject to the previous service description below.
Membership requires your chosen name, contact phone number (landline or mobile), address and acceptance of the terms. You may add up to two optional emergency contacts with their names, phone numbers and relationships. Your contact details and emergency contacts are visible to eligible room members only during an active panic alert you send; they are hidden when it expires. The app creates a unique member number and a protected phone credential; it does not require an email, password, phone serial number or IMEI. Your member number identifies your profile and does not grant access to it. Private recovery codes are shown on registration or recovery; keep a copy outside your phone. Anyone holding your recovery code can restore access, including your room ownership. Recovery codes and phone credentials are stored as protected hashes. Restoring membership replaces the recovery code and revokes the previous phoneās access. The app owner may reset recovery after confirming your identity; resets are recorded.
Anyone with membership can create rooms or join using a valid invitation code. Current members can see other membersā names, member numbers, check-in participation settings and room roles, and share the roomās invite code. A room owner can rename or delete the room, remove members, regenerate its invitation, transfer ownership and allow selected members to request manual check-ins. Automatic schedules remain controlled by the room owner. Regenerating a code invalidates the old invitation while preserving existing membership. Removed memberships lose room access immediately and cannot use another invite to rejoin that room.
After a cancellable five-second countdown, panic sends a fresh precise location and accuracy to current members of your selected rooms. This is a location captured at the time of the alert, not continuous tracking. Members joining later do not receive access to earlier alerts. Sent alerts cannot be ended early and automatically expire after 12 hours; expiry does not certify anyone is safe. Rooms remain available for future alerts. During an active panic alert, the sender and eligible recipients can share text updates and photos in that incident. Updates are shared across the rooms that received the alert. When the alert expires, it and its discussion disappear from member views. Members can also create private room crime events with a short title, then add details and photos in the conversation. These post immediately, without a panic countdown or sharing saved phone, address, emergency contacts or GPS. Members present when the event was created can read it and comment while they retain room access. Crime events cannot be ended early and expire after 12 hours; the event and its discussion then disappear from member views. These private events are separate from public crime reports. Members can take a photo with their camera or choose one from their photo library, review it and send it to the event conversation. During an active event, photos are visible to eligible event participants. Every successfully submitted chat message and image is stored on the server and included in the retained event record, accessible through the owner-only archive after member access ends. Photo uploads are resized to at most 1,600 pixels and re-encoded as JPEGs to remove embedded location and other metadata. The retained image is this processed copy; original camera or upload files and their embedded metadata are not retained. Other file attachments and everyday room chat remain unsupported. Previous service chat is retained separately with its existing access rules.
The room owner can turn check-ins off in Room settings. This hides Check in for everyone in that room and stops pending requests, reminders and automatic schedules. Turning it back on allows new requests; stopped schedules do not restart automatically. Check-in history remains on the server. Manual and scheduled check-in requests record who was asked, the chosen time, each personās response and response time. Timed arrival requests allow acknowledgement only when the selected time arrives; a reminder is attempted 15 minutes beforehand. Outstanding requests generate repeating notification attempts every five minutes after the chosen time. A person can turn off an individual request or opt out of a roomās check-ins at any time. The requester and room owner can see that the person turned the request off, and notification attempts to that person for those check-ins stop. Opting out does not turn off panic alerts. You can include yourself in manual and scheduled requests. A missed check-in notifies everyone currently in the room, including those not asked to check in, and does not automatically create a panic alert or contact emergency services. Check-ins do not collect location.
Each member can choose separate default sounds for room panic alerts, room crime events and messages, and override these choices for individual rooms. Custom sounds can play once or three times per notification; messages default to once. The system default sound plays once. Members can hide a crime event strip from their own front view without ending or deleting the event. They can mute notifications for an individual crime or panic event for one hour, three hours or the remaining event, and unmute at any time. Muting applies to that memberās event and conversation notifications; it does not affect other members or replay skipped notifications. Silent retains visible notifications without sound. A panic reaching a member through multiple rooms may sound if any eligible room allows it. Public nearby crime alerts retain their separate address, radius and sound preferences. Check-in sounds are unchanged. Apple Push Notification service receives notification tokens and generic alert messages containing an event or check-in identifier. Message text, photos and private event titles are excluded from notification payloads. Names, room names, recovery codes, contact details and precise coordinates are excluded from push payloads. Notification permission, silent mode, Focus, battery, reception, Apple services and server availability may prevent or delay reminders and alarms. The feature does not guarantee continuous sound, monitoring, acknowledgement, assistance or emergency response. Call 000 directly in an emergency.
In the app, use Rooms ā Membership to manage your name, private contact details and optional emergency contacts. You may delete membership after your open panic alerts expire and you transfer or delete rooms you own. Membership deletion removes the active profile and phone access; incident, check-in and security audit records may remain for the purposes described in the retention section. Private testing uses separate memberships, rooms and alerts.
The 12-hour expiry ends member access; it does not delete the server record. We retain every successfully submitted SOS/panic and private crime-event chat message and uploaded image, including image-only messages, together with the event record and recorded activity. Expiry, hiding an event, muting notifications, leaving or deleting a room, or deleting membership does not automatically erase these retained records.
Records include message text, processed image copies, message and event identifiers, supplied sender/member and contact details, rooms and recipients, server timestamps, panic coordinates and accuracy and the device-reported capture time, app registration IDs, request IP address and app/OS information where recorded, acknowledgements, recorded event changes and notification preferences, per-member event/conversation viewing positions used to maintain unread counts and the Home Screen badge, notification attempts/results, and owner exports. Viewing positions are not shared as member read receipts and do not prove that someone read or understood a message. Creation snapshots and later recorded changes are preserved in an append-only, hash-linked activity journal. Ordinary room ownership does not grant archive access.
Archive access through the website is restricted to the NT Crime platform owner. Moderators, other members and room owners cannot search or download the archive. Eligible participants can still read the active event and its chat under the access rules above. Necessary hosting and backup processing is separate from member or moderator access; this is not end-to-end encrypted messaging or a promise that infrastructure operators can never access stored data.
We collect and retain these records to operate the service, investigate misuse, threats, safety incidents and complaints, preserve an accurate account of communications, and support legal claims or lawful police and other authority enquiries. The platform owner may review and export relevant records and provide the information reasonably necessary to police, emergency services, a court or another authority where permitted or required by applicable law, including in response to a valid legal request or a lawful report of suspected offending. Records are not automatically sent to police, published publicly or made available to moderators through this archive. Any use or disclosure relying on an applicable law-enforcement exception must be documented as required by law, including the information provided, recipient, date and reason.
These are records of information received and actions recorded by the service, not a recording of everything on a device. Unsent drafts, unsubmitted camera/library images, calls made outside the app, screenshots and unrecorded actions are not captured. There is no continuous location tracking. Apple acceptance does not prove that a notification was displayed, heard or read. Supplied identities and locations are not independently verified; an app registration ID is not an IMEI or proof of identity. Historical records may lack information not recorded at the time. Hashes help check integrity but do not guarantee authenticity or acceptance as evidence.
Unsend hides a message and its attachment from participants; it does not delete the original server evidence. While an event is active and you still have access, you can unsend your own sent messages, including image-only messages. The chat keeps a notice that the message was unsent. Participant access to that attachment is revoked and pending message notifications are cancelled where possible. The owner-only archive retains the original message text, processed image, sender and original timestamp, together with the unsend time and recorded action, for the retention and lawful disclosure purposes above. Unsend cannot recall content someone already viewed, copied, saved or screenshotted, or a notification already accepted by Apple.
Retention remains subject to section 13 and applicable law. A request to delete an account does not itself remove a record reasonably needed for an unresolved safety incident, complaint, investigation, legal claim or legal obligation. Contact the operator using section 17 for access, correction, deletion or privacy concerns; legal rights and applicable exceptions still apply.
No response or communication is guaranteed. There may be no assistance staff available, including outside normal waking hours. Nobody may see, acknowledge, answer or act on your alert or chat. We do not promise continuous monitoring, a response time, a telephone call, contact with next of kin, physical attendance, protection from harm, or any particular outcome. Approval, an access code, a membership payment, an open case, an alarm, a message or an acknowledgement does not create a police or security service or confirm that help is coming.
Use the panic feature only as an additional community reporting and communication tool alongside contacting police or other emergency services directly. Do not delay an emergency call, assume someone else has called, or rely on the app as your sole safety plan. Follow emergency operator instructions. Do not confront, follow, investigate, detain, pursue or approach anyone, enter an unsafe location, or put yourself or another person in danger because of anything in the app.
Sending can fail if location permission, precise GPS, connectivity, the phone, battery, Apple services or our servers are unavailable. Delivery can be delayed, duplicated or interrupted. A queued or Apple-accepted notification is not proof that a person received or read it. An acknowledgement only records a staff action; it does not confirm police notification, dispatch or attendance. A case being closed is an administrative record and is not a certification that a person or location is safe.
By accepting these terms for panic access, you acknowledge these limits and agree to provide accurate contact information, obtain emergency contactsā permission, keep those details current, use the service responsibly, and contact emergency services directly when needed. You must not send hoax, malicious or deliberately false alerts or use chat to threaten, harass, identify alleged offenders publicly, encourage retaliation or request unlawful action. Reasonable access restrictions may be applied to protect people or investigate misuse; they do not remove rights that cannot lawfully be excluded.
New panic membership is invitation-only. The owner first issues a unique code to the intended person. Entering the code securely registers one phone; the person then completes their first and last name, email, phone number and at least one emergency contact (up to three). The completed profile requires manual owner approval before panic access is enabled. People cannot submit a membership application without first activating an invitation code. Shop/business details may also be supplied. Payments are handled separately. The owner issues each approved person a private one-time access number. The app securely remembers access on that phone; no member or moderator username/password is required. The server stores protected hashes of access numbers and phone credentials, and checks current permissions on every request. Access numbers expire after seven days; connected phones stay signed in until access is revoked or the person signs out. Moderators also join by owner-issued invitation: they register one phone, submit their contact profile, and receive staff access only after the owner checks and approves it. Existing owner accounts manage invitation codes and approvals from the app or website. Owners can enable authenticator-based two-factor authentication in account security and receive single-use recovery codes. Two-factor setup requires the current owner password and confirmation of a working authenticator code.
Emergency contacts require a name, relationship and phone number. Obtain their permission and keep their details current. The owner can review and update these details. Authorised moderators can see them in a private distress case and may call a contact or next of kin if the member cannot be reached. Emergency contacts are not automatically sent an alarm, and these details are never published in public reports or push notifications.
Tapping the panic button starts a five-second countdown that the member can cancel before anything is sent. When the countdown finishes, the app sends a distress case with the memberās identity, contact details, precise GPS coordinates, accuracy, capture time and a street address when available. The member who sent an alert, authorised Panic Assistance staff assigned to the caseās region and the owner may read and contribute to that caseās shared chat. Other members cannot access the case or its chat. Members may complete their case description after sending; a blank description is shown as āUser yet to completeā. Each separate completed countdown can create a separate distress case, including while an earlier case remains open; retries of the same send request reuse the same case. Precise location is captured when sending a distress signal; this is not continuous tracking. Address lookup uses Appleās location services.
Apple Push Notification service receives the moderatorās device token and a generic alarm with a case identifier. Names, phone numbers and precise coordinates are not included in the push payload. Phone settings, silent mode, Focus, connectivity and service availability can prevent or delay alarms. The service does not dispatch police or guarantee a response, any communication, or any assistance. In immediate danger call 000.
After a distress case is sent, a member can request cancellation, but only an active authorised Panic Assistance staff member with access to that region, or the owner, can close the case. Closing requires a reason and is recorded with the staff account responsible. Moderators should record factual calls and status updates and must not confront people or encourage retaliation. The owner checks moderator identity and contact details before authorising access.
Use Delete my panic account in the app to request deletion. If a distress case is open, account deletion completes when a moderator or the owner resolves and closes it; deletion cannot silently erase an unresolved distress case. Closed case records and moderation history may be retained for the operational, safety, audit and legal purposes described below. Private testing uses separate member accounts and case records.
Public incident reports use approximate locations for privacy. Exact saved alert addresses and phone GPS coordinates are not shown publicly.
Admin-only metadata, including IP address, browser details, device/browser identifiers and saved alert information, is restricted to authorised administrators. Moderators may only access information needed to review content.
Information may be kept for moderation, audit, safety, legal, security and operational reasons.
Retained private event records include all successfully submitted chat messages and processed images, recorded actions and associated evidence, including in backups and owner exports. We limit retention to what is reasonably needed for the purposes described here, including a current investigation, dispute or legal preservation requirement. Information must be destroyed or de-identified when it is no longer needed and no applicable law or court/tribunal order requires retention. Backups may remain until their normal secure replacement or disposal; this does not authorise indefinite retention or unrelated use. A copy lawfully provided to police or another authority is managed under that recipientās own legal obligations.
If there is a suspected data breach, the site operator may disable affected accounts or features, change passwords, review logs, check what information may have been accessed, restore from backup if needed, and notify affected people or authorities where required.
The owner assigns Panic Assistance duties, Report Moderator duties, or both, and selects the regions each account can access. Report review permissions alone do not allow access to private panic cases. Panic Assistance permissions alone do not allow report or photo approval. The owner retains access to every region and duty. Staff must not share activation codes, sign-ins or private case information, or attempt to bypass regional or role restrictions.
Panic Assistance is a communication role, not a policing or security role. If available and able to act safely, assistance staff are expected to make reasonable attempts to contact the member and, where appropriate, their nominated emergency contacts or next of kin; encourage direct contact with emergency services; and help contact police or emergency services when appropriate to the information available. Do not assume a member, contact or another staff member has called. For an immediate threat call 000. Provide accurate factual information and make clear that you are a community app contact, not a police officer or authorised emergency responder.
Staff must not conduct patrols, attend or enter a dangerous scene on behalf of the app, confront or follow suspects, investigate offences, detain or search anyone, direct traffic, promise protection, carry out security duties, impersonate police, or instruct members or others to take such action. Do not give medical, legal, tactical or emergency-dispatch advice or suggest delaying professional help. Do not promise an outcome or response time. These rules do not prevent lawful emergency calls or following professional emergency operator instructions.
Record factual contact attempts, relevant updates and any police contact or reference accurately in the case. Distinguish observations from unverified information. Do not invent successful contact, assistance or police notification. Only close a case after a reasonable review of the available information, with an accurate reason; lack of a response must not be described as confirmed safety.
Use private information only for authorised service duties. Disclose the minimum information reasonably necessary to the memberās nominated contacts, police or emergency services to seek appropriate help, or where otherwise permitted or required by law. Do not post, forward, screenshot for personal use, or distribute private cases, GPS positions, contact information or chat outside those purposes. Keep devices secure and report suspected misuse, lost devices and privacy incidents to the operator promptly.
Report Moderators review wording and photos for privacy, accuracy and inappropriate content within their assigned regions. Automated or AI-assisted screening can miss harmful material or make mistakes; it is not a guarantee of accuracy or safety, an official crime finding, or a substitute for human review. Photo publication remains subject to authorised human review. Escalate uncertain or harmful material to the owner.
Admins and moderators must use the platform responsibly, keep private information confidential, and only use admin or moderator access for legitimate moderation and safety purposes.
Nothing in these terms excludes, restricts or modifies a consumer guarantee, remedy, statutory duty or other right or liability that cannot lawfully be excluded, including under the Australian Consumer Law. We do not require you to waive those rights, release us from all liability, or agree never to bring a legal claim.
Subject to those non-excludable rights, the service is provided for community reporting and optional communication within the limits described here, without a promise of uninterrupted availability, successful delivery or personal protection. Any exclusion or limitation applies only to the extent permitted by law and having regard to the circumstances. You remain responsible for your own conduct; these terms do not excuse misconduct by the operator or staff or remove liability that the law imposes.
Any charge and payment terms must be disclosed separately before purchase. Payment does not buy police, security, monitored alarm or guaranteed assistance services. Applicable cancellation and refund rights are preserved.
Current private alert-room records follow the participant access and owner-only archive rules in Private alert rooms and check-ins above. For the previous panic service only, private case profiles, nominated contacts, captured precise locations, descriptions and chat may be accessed by the member who sent the case, authorised assistance staff for the assigned region, and the owner; report moderation alone does not grant that access. Necessary data may be processed by hosting and Apple services and disclosed for authorised emergency assistance or where permitted or required by law. Private chat is access-controlled service messaging; it is not a promise of end-to-end encryption or absolute confidentiality.
Contact FSNT Services Pty Ltd at admin@fsnt.com.au about complaints, inaccurate information, access or correction of personal information, or privacy concerns. Include enough information for us to identify the issue; do not email passwords or activation codes. We will assess the request, verify identity where appropriate, and respond within a reasonable time and any applicable legal time limit. Account deletion does not automatically erase unresolved cases, records reasonably needed for safety or a legal obligation, or every backup immediately. Retained information must be limited to legitimate purposes and protected; no indefinite retention is justified merely by these terms. Legal avenues and complaints to an applicable regulator remain available.
Material changes to panic responsibilities or personal-information use should be brought to usersā attention before they apply and any consent required by law obtained. We will not treat a silent update as consent to a materially different use of sensitive information. These terms are governed by the laws applicable in the Northern Territory, Australia, subject to any mandatory rights or laws that apply to you. Nothing requires an exclusive court, private arbitration or surrender of statutory rights.
Official guidance: NT emergency contacts and Australian consumer rights.
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